TERMS AND POLICIES
AREAS WE DELIVER
Delivery is available in Greater Sudbury, Ontario and certain surrounding areas. Please call for details on delivery availability in your area. Deliveries for customers within Sudbury are usually scheduled two days in advance depending on the demand.
Items that are in stock or items ordered that have been received may be delivered within the week if we are going in these areas. Delivery Schedules are subject to change depending on the demand, however our cordinators work with customers to try to find the most convenient times.
Clear the space where you would like your items to be dropped off or set up (i.e. removing old furniture), including the path to that space. Please be sure to have the payment ready for when our delivery team arrives (have your cards ready, and if it’s cash – please have the exact change)
SCHEDULING A DELIVERY
Our coordinators work with customers to provide with convenient times for deliveries. When a day is selected, we will call you the day before delivery to give you a two hour window (i.e. 10 a.m. to 12 p.m.). For customers in the farther surrounding areas (i.e. Levack, Wanup, etc) may have a call two days before delivery with a two hour window. Deliveries are subject to change due to any unforseeable circumstances, coordinators will inform customers about any necessary changes.
PROBLEMS WITH PRODUCTS
If problems arise with merchandise purchased by The Sleep Shop (Ont) Inc, customers are welcomed to contact us at any given moment. For these inquiries, it is best to email us photos along with a brief description of the problem and information of the receipt (Invoice number, name on invoice, date of purchase, salesman and item number or name). If some information is missing, send us the information you do have and we will look into it.
CANCELLING, CHANGING, RETURNING OR REFUNDING ORDERS
When an order is placed, especially when it’s a product that is special ordered (item not usually kept in stock or custom ordered), the sale is final. Merchandise ordered, put on lay-away or paid before or after delivery cannot be cancelled. The deposit or fully paid invoice will only apply as a credit towards other purchases.
Making minor changes to your order is possible depending on the product you wish to change. However, special orders or custom orders are final sale; changes, cancellations and returns will not be possible.
NB: Please be certain about your purchase, we run on a customer first mentality, we will work with customers to ensure that they are well informed about the purchase they are making.
We offer free lay-aways as long a monthly payment is being placed, a payment amount can be discussed with the sales representative assigned to the order.